[:en]Tourism and Hospitality has always been one of the booming industries in major cities around the world. When Singapore’s 1st casino opened in February 2010 at Resorts World Sentosa, there was a huge demand for service staff, which opened many doors to foreigners to come and work in Singapore.
The Tourism and Hospitality industry is one of the most stable jobs one can have, due to it being a growth industry – 1 in 10 jobs worldwide can be attributed to this industry, and closer to 1 in 8 in South East Asia! Employers are always looking to employ new people, with the right skills, the right attitude and a willingness to succeed.
What exactly is the difference between a hospitality and tourism qualification? Hospitality graduates usually end up working in hotels, resorts, F&B, cruise ships, even centres and customer service-related roles. Tourism graduates usually work in attractions, ticketing, tour guiding, theme parks, airlines or even government tourist bodies. Both sectors have strong Supervisory and Management pathways and excellent career opportunities.
What career would YOU like after graduation?
So what skills are actually required to be in this line?
- Time management
Tourism and Hospitality staff often work on several things at once, managing a busy work load at a fast pace. Especially when guests are involved and awaiting service! Successful team members learn how to manage their time, prioritise their workload, provide a ‘service first’ attitude to their work and support their team members. For careers in Tourism and Hospitality you need to be prepared to multi-task and remain cool and collected if you are to achieve greater efficiency and customer satisfaction!
When working in service based organisations, there are often challenges that arise. The ability to think on your feet and suggest feasible solutions to problems is one of the most valued soft skills for careers in Tourism and Hospitality, and certainly a determining factor when it comes to professional success. Whatever your specialty, you will need to learn how to manage a situation, from identifying a problem to evaluating how well you and your team worked through it and what could be improved in future.
‘If you want to go fast, go alone. If you want to go far, go together.’ Regardless of your role in this people industry, you need to be able to work well with others, especially during busy periods. Given the high turnover rate within the industry, this can be challenging. Afterall, you will have to adapt to new faces and continuously build relationships with your team members. But it can be very rewarding too! This industry gives you a wonderful opportunity to meet and work with people from all over the world.
- Good communication
In such fast-paced environments, everything needs to be running on schedule at all times. In order to ensure this, effective oral and written communication must be executed in all facets of the operations. To succeed in this industry, your ability to effectively communicate will be relied on time and time again.
Because of these skills, many Tourism and Hospitality personnel are highly valued in many other industries also, as soft-skills are thought to be the hardest to train.
Study at William Angliss Institute…
Recognised worldwide, the Tourism and Hospitality courses at William Angliss Institute offer a balanced combination of practise and theory that can be readily applied in a future career. Find out what you can be exposed to while studying overseas.
A Degree in Tourism and Hospitality Management
Management knowledge, technical skills and valuable insights into an increasingly complex and dynamic area are the hallmarks of our Bachelor of Tourism and Hospitality Management degree. You will be prepared with highly developed capabilities and analytical skills that can be applied to a range of careers across the tourism and hospitality industries.
This four-year degree is designed to create tourism and hospitality industry leaders and provides the management knowledge, technical skills and insights you need as an industry professional in an increasingly complex world.
A 12-month paid work placement in the third year of study gives you invaluable industry experience, while the fourth year consolidates theory and practice to help produce the restaurant owners, business entrepreneurs, tourism specialists, hotel food and beverage managers, event coordinators and industry leaders of tomorrow.
The course thoroughly explores the links between food and beverage, hospitality and tourism, while a flexible approach gives you the opportunity to focus on either tourism (an operational or destination focus) or hospitality (an operational management or food and beverage focus).
Experience it yourself and you will know best!